Viasat World Privacy Policy

May 2018

Welcome to our Privacy Policy. At Viasat World Limited ("Viasat" or “we” or “us” or “our”), we are committed to protecting and respecting your privacy.


This policy (together with our Licence Agreement as set out here) applies to your use of the Services, once you have downloaded a copy of the Software onto a Device.

This policy sets out how any personal data we collect from you, or that you provide to us, will be processed by us. It also tells you where we store your personal data and the rights you have in relation to your personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Unless otherwise defined herein, all capitalised terms used herein shall have the same meanings ascribed to them in the Licence Agreement.



If you have any questions about this policy, your account, or if there is anything else you need assistance with, please contact us via email at Please note that if you contact us, for your safety and ours, we may need to authenticate your identity before answering your request.


Viasat World Limited is the data controller of your personal data for the purpose of the Regulation (EU) 2016/679 (General Data Protection Regulation) (“GDPR”). You can find us at Chiswick Green, 610 Chiswick High Road, London W4 5RU, United Kingdom.

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


Collecting Your data

We may collect and process the following data about you:

  1. Data you give us:
  1. Data we collect automatically:
  1. Data we receive from other sources (third party data):

We are working closely with third parties (“Service Providers”) for including but not limited to technical support and payment processing services. We will receive data about you from them for the purposes of providing and continuing to improve the Services and receiving any payment only.


We use cookies to distinguish you from other users of the Services. These include but are not limited to Google Analytics, locale, geoposition and JsessionID. This helps us to provide you with a good experience when you use the Services and also allows us to improve the Services.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of our Services.


Uses made of the Data

We use data held about you in the following ways:




We will only use your personal data when the law allows us to. We will use your personal data in the following circumstances:





 Disclosure of your Data

We will disclose the data we collect from you to the following:



Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our Service Providers. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Any payment transactions (currently carried out by Paypal on behalf of us) will be encrypted using secure connections and protocols. Where we have given you (or where you have chosen) a password that enables you to access the Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our servers; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features including Hyper Text Transfer Protocol Secure (subject to change from time to time) to try to prevent unauthorised access.

We will retain your personal data for as long as that data is required by us and any relevant third party for you to be able to use the Services in accordance with your chosen subscription settings. In any event, we may retain your personal data for the duration of your subscription but we will not retain your personal data for longer than is necessary. To determine the appropriate retention period, we may consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and periods we might need to retain personal data in order to meet our legal obligations (e.g. in order to deal with complaints and queries).

Your Rights

You have the right to:

If you want to exercise any of these rights, then please contact us at We may need to request specific data from you to help us to confirm your identity and ensure your right to access the data (or to exercise any of your other rights). This is to ensure that your personal data is not disclosed to any person who has no right to receive it.

Changes to privacy policy

From time to time we may need to change this Privacy Policy in our sole discretion. The most current version of this Privacy Policy will supersede any previous versions. We may give you notice of any change to this Privacy Policy on your next login to the Software. Your continued use of the Services following any notice will amount to implicit consent to any changes. If you do not consent to any changes you must stop using the Services and cancel your subscription by visiting your account settings.



Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Viasat World Limited, Chiswick Green, 610 Chiswick High Road, London W4 5RU, United Kingdom, or sending an email to